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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

For order eligible for free shipping, the transit time is around 5-7 business days. For others paid shipping, please refer to the estimated time when placing the order.

If the order has not been shipped, please contact us by phone or email to update your shipping address. We will send a confirmation email on address change to the email on the order to ensure the change is authorized. 

Please refer to the courier site for order tracking.

Credit card information could be saved to your account if you choose. It is stored with our payment processor (Stripe) and we only store the last 4 digits for identification purpose only. P

For orders shipped to Canada, we charge GST/HST and PST for BC shipping addresses. We do not charge taxes for all other regions.

We ship worldwide. Please refer to the shipping estimate and fee for estimated transit time.

If you need to swap an item

Returns and Exchanges

Please visit our Warranty and Return page for further information. 

Please contact us by email at [email protected] or phone us at +1.604.888.7709 / Toll-free in US & Canada 1.866.977.4343 if you have any issue with your order.

Please contact us by email at [email protected] or phone us at +1.604.888.7709 / Toll-free in US & Canada 1.866.977.4343 if you have any issue with your order.

Please contact us by email at [email protected] or phone us at +1.604.888.7709 / Toll-free in US & Canada 1.866.977.4343 if you have any issue with your order.

If the order has not been shipped, please contact us by phone or email to update your shipping address. We will send a confirmation email on address change to the email on the order to ensure the change is authorized. 

If the order has not been shipped, please contact us by phone or email to so we could change or cancel your order. 

Yes! Please send us an email and we will let you know when the item is in stock and is ready to be shipped.

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