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Shipping, Returns & Warranty Information

Please read our warranty and return policies below for more details and exclusions. If you have any question, please do not hesitate to contact us at 1.866.977.4343.

Free shipping is available for orders over $100 in contingent USA and 10 provinces in Canada. For other locations, please refer to the shipping charges during checkout.

Please see our return policy below.

All products are refundable if returns are requested within 30 days of receiving the order and the product is in new and unused conditions. If the product is defective, please contact us so we could resolve your issue with replacement part or other assistance and/or refund. Shipping charges for expedited/express shipments are not refundable. Please contact us before returning the product to us.  Thank you.

Return shipping charges are not covered for RMA or warranty except under the following conditions.
  • Received defective products
  • At manager’s discretion

Limited Lifetime Warranty are applicable to selective hand tools. Please see details below.

RidgeGate warrants this product for its useful life against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired, nor does it cover consumable good such as mandrels, jaws, fasteners etc. If found to be defective, a replacement will be sent to you. Shipping is extra. THIS LIMITED LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/province do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This LIMITED LIFETIME WARRANTY gives you specific legal rights that may vary from region to region. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your tool meets the criteria for warranty replacement or repair, please send us with your order information and contact detail to:

RidgeGate Tools
Attn: RMA Department
Email: [email protected]
Phone: +1.604.888.7709Mailing Address:
#2 – 20279 97 Ave,
Langley, BC Canada V1M 4B9

The following list of tools are covered under the limited lifetime warranty policy. Shipping charges might apply for tools after 2 years of purchase. Please register your product to allow prompt warranty service.  For product registration, please click here.

Please note mandrels, jaws, nosepieces, etc are not covered as they are  defined as consumable parts.

Heavy Duty Tools

  • MaxDuty Flex Series
  • MaxDuty Compact Series
  • MaxDuty Swivel Series

Drill Adapters

  • MaxDrill Series

Classic Tools

  • ML100 Series
  • SH360 Series
  • RV100 Series
  • S360
  • RP10
  • Viper

Pneumatic Tools carries 2 years warranty and does not cover regular maintenance, wear and tear or misuse/abusive of the products.

RidgeGate warrants pneumatic product for a period of (2) years against deficiencies in material and workmanship. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered or repaired. Unless otherwise noted, we will repair without cost, any RidgeGate product found to be defective, including parts and labor charges, or at our option, will replace such tools or refund the purchase price, less the amount for depreciation, in exchange for the defective tool. THIS LIMITED WARRANTY EXCLUDES ALL INCIDENTAL,  CONSEQUENTIAL DAMAGES OR WEAR & TEAR. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Pneumatic tools require regular maintenance depending on usage. Please reach out to our parts department for replacement parts on seals/O-rings or other accessories.

Please note pneumatic tools require require maintenance depending on usage. The warranty does not cover any maintenance services or any products that are not serviced past the recommended service schedule. Regular service is recommended after 10,000-20,000 cycles depending on fasteners used. Replacement parts are available for maintenance repair, please contact us for details.

Please top-up oil regularly and use filter to prevent moisture damage inside the air cylinder.

To obtain replacement parts, please contact us below.

RidgeGate Tools
Attn: Parts Department
Email: [email protected]
Phone: +1.604.888.7709
Mailing Address: #2 – 20279 97 Ave, Langley, BC Canada V1M 4B9

The following items are not covered under warranty.

Accessories

All accessories such as mandrels, jaws, nosepieces do not carry any warranty except for manufacture defect upon receiving the items.

Fasteners

Fasteners are consumables and do not carry any warranties. 

If you have any questions or requires support, please do not hesitate to contact us below.

RidgeGate Tools & Tech Inc
Attn: Support
Email: [email protected]

Toll-free: 1.866.977.4343 (US/CA)
Phone: +1.604.888.7709
Mailing Address: #2 – 20279 97 Ave, Langley, BC Canada V1M 4B9

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