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Privacy

We value your privacy and have implemented the following policy to ensure your information is kept secured and privately.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

We do not store any payment information on our systems and all transactions are processed through a gateway provider with the highest security possible.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Cookies could be disabled by the user by going to their web browser setting and disable all cookies or selected cookies. If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. The cart function would be most likely be affected by disabled cookies; however, you could still place order by contacting us directly at 1.866.97.RIDGE(7.4343).

By visiting our website you may receive cookies from both the our site (first party) and sites operated by other organizations (third parties). Notable examples are the presence of “embed” video or “social plugin” from social networking services.

The presence of these plugins involves the transmission of cookies to and from all sites managed by third parties. The management of information collected by third parties shall be governed by the relevant information so please refer. To ensure greater transparency and comfort, It is shown below the web addresses of various information and methods for managing cookies.

Facebook information: https://www.facebook.com/help/cookies/
Facebook (configuration): access your account. privacy section.

Twitter informative: https://support.twitter.com/articles/20170514
Twitter (configuration): https://twitter.com/settings/security

Google+ information: https://www.google.com/policies/technologies/cookies/
Google+ (configuration): https://www.google.com/policies/technologies/managing/

We also include certain components from Google Analytics, a web traffic analysis service from Google. This is collected and managed by third-party cookies anonymously to monitor and improve the performance of the host site (performance cookie).

Google Analytics can collect and analyze anonymous information about usage behavior. This information is collected by Google Analytics, which processes them in order to draw up reports on the websites themselves. This site does not use (and not allow third parties to use) the Google analytics tool to track or collect personally identifiable information. Google will not associate your IP address with any other data held by Google or seek to link, an IP address with the identity of a user. Google can also communicate this information to third parties unless required by law or where such third parties process the information on Google’s behalf.

For more information, please see below given link:
https://www.google.com/policies/privacy/partners/

You can selectively disable the action of installing Google Analytics on your browser the component of opt-out provided by Google. To disable the action of Google Analytics, please see below given link:
https://tools.google.com/dlpage/gaoptout

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We use Stripe as our main payment processor including credit card, Google Pay, Apply Pay and others. Any saved credit card information is stored on Stripe and only last 4 digits of credit cards are stored on our site for identification purpose only. For Stripe privacy policy, please find it below.

https://stripe.com/gb/privacy

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We do not include or offer third party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
     • Remarketing with Google AdSense
     • Google Display Network Impression Reporting
     • Demographics and Interests Reporting
     • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

We strive our best to provide you with the most secure website and complies with the following protection acts and practices set in USA and Canada.

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: CalOPPA website

According to CalOPPA we agree to the following:
     • Users can visit our site anonymously
     • Once this privacy policy is created, we will add a link to it on our home page
     • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
     • Users will be notified of any privacy policy changes on our Privacy Policy Page
     • Users are able to change their personal information: by logging in to their account

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
     • Send information, respond to inquiries, and/or other requests or questions.
     • Process orders and to send information and updates pertaining to orders
     • We may also send you additional information related to your product and/or service.
     • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
     • NOT use false, or misleading subjects or email addresses
     • Identify the message as an advertisement in some reasonable way
     • Include the physical address of our business or site headquarters
     • Monitor third party email marketing services for compliance, if one is used.
     • Honor opt-out/unsubscribe requests quickly
     • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from our mailing list.

If you would like to delete your data, please contact us at 1.866.977.4343 or email us at [email protected]. It will be processed within 5-7 business days.

If there are any questions regarding this privacy policy you may contact us using the information below.

RidgeGate Tools & Technologies Inc.
2- 20279 97 Ave, Langley, BC
Canada V1M 4B9
[email protected]
1.866.977.4343 / +1.604.888.7709

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